FAQ

  • What Areas Do You Serve?

    Proudly cleaning residential homes, condos, apartments and businesses in Guelph, Waterloo, Kitchener, Cambridge, Acton, Milton and surrounding cities.

  • Do You Charge A Travel Fee?

    All services within a 25km radius of the postal code N1K 0B6 are provided with no additional travel fees. For locations beyond 25km, a travel fee of $0.50 per km will apply.

  • Does Cassie Cleans Provide Cleaning Tools and Supplies?

    Your cleaner will arrive fully equipped with mops, tools, and all necessary cleaning supplies. If you prefer us to use your own tools or specific cleaning products or scents, just let us know and we’ll gladly accommodate your requests.

  • Are You A Pet-Friendly Service and do your cleaning teams use non-toxic or organic products?

    We love animals as much as you do! CassieCleans is very familiar with the proper treatment of dogs, cats, and other pets. We also use non-toxic, eco-friendly products so your pets are safe on any surface we clean.

    Please make sure to request an eco-friendly cleaning if this applies to you.

  • How many cleaners do you send?

    The estimated time is calculated considering one cleaner. We send two workers for longer jobs (5+ hours) to complete them more quickly, which would decrease the estimated time by half.

  • What is your cancellation policy?

    If you need to cancel or reschedule your cleaning service, please provide at least 24 hours advance notice. Once we take a reservation, we hold that time open for you and turn away other potential customers in order to ensure your time. Please be courteous and give us as much time as possible to reschedule the cleaners. If there is no answer when we get to the jobsite, there will be a $50.00 cancellation fee.

  • Do You Offer A Guarantee?

    We stand behind our service. If for any reason you are not 100% satisfied, please contact us immediately so we can re-evaluate. We will do everything we can to meet your expectations.

  • Do I Need To Be Home During The Cleaning?

    No, you do not have to! It’s completely your choice whether you would like to be home during your appointment. If you prefer, you can just leave a key and we’ll take care of everything.

  • Are your cleaners professionally trained?

    Yes, our cleaning and company teams are experienced, professionally trained, and committed to delivering the highest quality of service.

  • Do you offer same-day cleaning services?

    Cassie Cleans can accommodate urgent requests when availability allows.

    Please get in touch with us to check same-day cleaning availability.